Privacy Policy

We collect information you provide directly when using the Watercloud mobile app and website, including:

• Account Information: Name, email address, company name, and job title when you create an account or submit forms.
• Contact Form Data: Information submitted through our consultation request, demo request, and AI readiness assessment forms.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information when using our mobile app.
• Usage Data: Pages visited, features used, time spent on pages, and interactions within the app.
• Location Data: General location information based on IP address. We do not collect precise GPS location without explicit consent.
• Cookies & Similar Technologies: We use cookies and similar tracking technologies to improve your experience and analyze usage patterns.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and mobile application.
• To process your consultation requests, demo requests, and AI readiness assessments.
• To send you relevant communications about our services, updates, and promotional materials (with your consent).
• To personalize your experience within the app and recommend relevant AI solutions.
• To monitor and analyze usage trends to improve our platform.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations.

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (cloud hosting, analytics, email delivery).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law, regulation, or legal process.
• With Your Consent: When you explicitly authorize us to share information with third parties.

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Form submissions are retained for up to 24 months unless you request earlier deletion. Account data is retained until you delete your account.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request transfer of your data in a machine-readable format.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at [email protected].

Our mobile application (available on Android and iOS) may collect additional information specific to mobile devices:

• Push Notifications: We may send push notifications with your consent. You can disable them in your device settings.
• Camera & Storage Access: The app may request access to your camera or storage for specific features. This access is only used when you actively engage those features.
• Background Data: The app does not collect data while running in the background unless explicitly enabled by you.
• App Analytics: We use analytics tools to understand app performance and user behavior in aggregate form.

Our app and website may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies before providing any personal information. Third-party integrations within our platform (such as AI agent services) are governed by their own terms and privacy policies.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also provide additional notice through the app or via email.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: